frequently

otherworld orb with colorful electrical surges in the background
ASKED
QUESTIONS
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WHAT IS THIS?
It’s a new kind of art+entertainment experience inspired by elements of large-scale Burning Man style art, immersive theater, escape room, children’s museum and haunted house.
IS IT HANDICAP ACCESSIBLE?
Yes, all of the exhibits are handicap accessible! Some areas feature nooks and crannies that require crawling, dipping, ducking and dodging but these account for less than 5% of the exhibits and there are plenty of bypasses.
HOW DO I GET TICKETS?
Visit the ‘Tickets’ page for details. We have switched to Timed Ticketing in order to minimize wait times and ensure everyone can experience Otherworld as intended. When purchasing a ticket you will be required to select an arrival time at checkout. If you purchased a ticket prior to March 2 then your ticket will still be honored for any date and time. Tickets are now available online only and will no longer be available for purchase at the door. Thanks for your understanding as we work to make your journey into the Otherworld the best it can be!
IS THIS PERMANENT OR TEMPORARY?
We’ll be open indefinitely! As long as people keep showing up we’ll keep making cool stuff.
WHAT HAPPENS IF I MISS MY TICKET TIME?
If you are late for your ticket time we will try to fit you in at the next available time slot, but there are no guarantees. Worst case we can reschedule you for a later date.
HOW MUCH DOES IT COST?
Visit the ‘Tickets’ page for details.
WHEN SHOULD I ARRIVE FOR MY TICKET TIME?
We recommend arriving five minutes prior to your scheduled experience start time.
CAN WE TAKE PICTURES?
For sure. Take as many pictures and videos as you’d like, we just ask that you turn the flash off to avoid bothering other visitors.
HOW LONG DOES IT TAKE TO EXPERIENCE?
Plan for your visit to range anywhere from 1-3 hours. This really depends on how interactive your group is getting and how deep you’re looking to go. You may explore for as long as you’d like, but you must arrive at your scheduled time.
WHERE IS THIS LOCATED?
We’re located at 5819 Chantry Drive, Columbus, OH 43232. More details and direction can be found here.
IS THIS KID FRIENDLY?
Definitely, the experience was designed for people of all ages and makes for a great family outing! That said, some areas are darker, but these rooms can be avoided. Children under 16 must be accompanied by adult.
is there food & drink?
Yes, we offer beverages for all ages. We provide candy and chips throughout the week, and partner with vendors on weekend for lunch and dinner options.  
DO YOU OFFER DISCOUNTS?
Yes, we offer discounts for military, seniors and children. For groups of 15 or more, discount pricing is available when tickets are purchased in advance.
IS THIS SCARY?
The experience was not designed to be scary, although some areas are suspenseful and may not be favorited by small children. These darker areas can be easily avoided.
WHO MADE THIS?
Otherworld is the creation of over 100 artists, builders and engineers. Learn more about the creative team here.
HOW LONG DID THIS TAKE TO CREATE?
Design began in August of 2017, construction started in June of 2018 and we opened Spring 2019!
Can i shoot professional photo/video here?
Photos and videos may be taken for personal use only. Commercial photography and videography (using images/videos of Otherworld to promote, sell, or support a business or organization's products or services) is strictly prohibited. Equipment shall be limited to phones, point and shoot cameras, handheld DSLRs, and lenses. No additional equipment may be brought into the building, including lights, tripods, selfie sticks, body mounts/stabilizers, etc.
CAN WE COME IN COSTUME?
Yeah, costumes are fun. But, masks that fully cover your face are not allowed. Also, please leave large props in your car.